Our Quality Promise - Great Value, low prices!

We go above and beyond to ensure our customers receive the best quality products and furniture. We are based in Australia and all of our products are stocked locally.

Our goal is to make sure you are satisfied with your purchase with us.

If you have any queries about our warranty process or any questions, click the "Chat with us" button to connect and get support from our Customer Care Specialists (humans not robots!).

Or you can email us at info@factorybuys.com.au.

Warranty

Most items come with a 12 month warranty which you may seek a refund or replacement for the item. If there are any changes to this, it will be noted on the product description.

Extended warranties for your peace of mind may also be available for some items. Please refer to the item listing for warranty period.

The warranty periods apply from the date of purchase of the product and any claim under this warranty must be made within 12 months

Subject to the terms and conditions of this warranty, where your gds are defective within 12 months of your purchase, Factory Buys agrees to repair the goods, provide you with a replacement or provide you with store credit or a refund for the full amount of the purchase price (in the event that it is not possible to repair the goods or a replacement is unavailable).

Australian Consumer Law

Please note that this Warranty Policy does not impact your rights under the Australian Consumer Law and Regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and item support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

Timeframes

To lodge a claim under these warranty conditions you must contact us within 10 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.

Factory Buys treats all warranty claims seriously and thoroughly investigates each instance. Please allow up to 10 business days for warranty claims to be investigated and resolved.

Lodging a Warranty Request

When logging a warranty claim, please let us know the following information:

your Name and Email Address;

a description of the issue or problem;

order number, the item name and serial number, if applicable;

number of boxes received

date of purchase; and

for items that faulty or damaged, photo and or video footage detailing the problem.

Your request needs to be sent to info@factorybuys.com.au.

Exclusions

This warranty is not available for:

• change of mind or incorrect order by you;
• damage due to misuse by you or the user;
• any accessories or bonus gifts, including (but limited to) batteries, carry bags, etc;
• cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
• damage caused by use with another item;
• damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
• damage caused by operating an item outside any guidelines published for use;
• items that have been modified to alter functionality or capability without the prior written permission of Factory Buys;
• defects caused by normal wear and tear or otherwise due to the normal ageing of the Item,
• if we believe the item is stolen based on information provided by law enforcement authorities, or
• where proof of purchase (invoice or paid Order confirmation) cannot be provided.

Further Information

Please see our Shipping and Warranty Policy for further information