Why a 12-Month Warranty Isn’t Just a Perk—It’s Peace of Mind
If you’re buying furniture or a mattress online, it’s normal to feel unsure.
You can’t sit on it. You can’t touch it. You can’t lie down and test it out.
So how do you know it’ll hold up? That it won’t sag, snap, or disappoint?
That’s where our 12-month warranty steps in.
At Factory Buys, we believe buying online should feel just as safe as buying in-store—without the pushy salespeople or inflated prices. So we back nearly every product with a rock-solid 12-month guarantee.
Here’s what that means for you:
If something’s wrong, we’ll sort it.
If it doesn’t hold up how it should, we’ve got your back.
If your purchase doesn’t match up to our standards, we’ll make it right.
No stress. No drama. Just a team that actually gives a damn.
Especially with mattresses and furniture—this matters.
Let’s be honest: these aren’t $10 throwaway purchases.
You’re trusting us with your sleep. Your space. Your comfort.
That’s why our warranty isn’t just fine print—it’s a signal. It says:
“You can trust us. We’re not going anywhere. And we stand behind what we sell.”
“Real People. Real Help.”
Unlike other online stores that disappear the second your order ships, our support team is available 7 days per week —and they’re human.
If something goes wrong, you won’t be sent in circles with bots or automated replies. You’ll get a real person who listens, understands, and solves it.
Customers say it best:
“Had a small issue with a delivery—emailed them and got a call the next day. Friendly, helpful and got it sorted fast.”
— Jess T.
“I was worried about ordering online, but the customer service was honestly better than any store I’ve been to. They really care.”
— Daniel F.
“One drawer arrived damaged. I sent a photo and they sent a replacement no questions asked. So refreshing.”
— Ali M.
What’s Covered?
Almost everything we sell comes with a 12-month warranty.
If there’s an exception, it’s clearly noted on the product page.Need to make a claim? Just email us:
- Your name and order number
- Photos or a video of the issue
- A quick description
Our team will be in touch within a few business days—no red tape, no call centre runaround.
See our Refund & Returns Policy and Shipping & Warranty Policy for full details.
Peace of Mind, Built In
Your bedroom. Your living room. Your outdoor space. Your kid’s first bed.
We know these aren’t just purchases—they’re part of your life.
So when you shop with Factory Buys, you’re not just buying a product.
You’re getting support, backing, and a real guarantee—because we care what shows up at your door.
Ready to Shop?
If you’ve been comparing, scrolling, or second-guessing—this is your sign.
With fast shipping, Aussie-based support, and our no-worries 12-month warranty, there’s zero reason to wait.
Shop now and get that new mattress, sofa, or dining set delivered straight to your door—without the risk, without the markup, and without the hassle.
Click here to shop the latest deals now.
Chat with Us
Click the ''Chat With Us'' button to chat with us, not a robot, we would love to hear from you or email us at info@factorybuys.com.au
Any questions, we are all here to help!
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Owner, Kate Gaske, at Brisbane based, warehouse, Albion, Brisbane, Queensland.
