Factory Buys Hits 5,000 Trustpilot Reviews – A Huge Milestone!

At Factory Buys, we believe in providing high-quality, affordable furniture to Australian homes, and today, we have a massive reason to celebrate! We’ve officially reached 5,000 independent, verified reviews on Trustpilot, with an impressive rating of 4.5 out of 5. This achievement makes us one of the leading furniture retailers in Australia rated as EXCELLENT by Trust Pilot!

What Is Trustpilot and Why Does It Matter?

Trustpilot is one of the world’s most trusted review platforms, allowing real customers to share honest feedback about their shopping experiences. Unlike other review systems, Trustpilot ensures transparency by verifying reviews, meaning that every rating and comment about Factory Buys comes from genuine customers who have purchased from us. 

For businesses like ours, Trustpilot is invaluable. It helps us:

• Build trust with customers and provide honest information to new customers!
• Continuously improve our business!
• have a real impact of our commitment to customer satisfaction!

4.6 Stars for Our Mattresses – A Customer Favourite!

While we’re proud of our overall 4.5-star rating, one of our standout categories is mattresses, where we’ve earned an outstanding 4.6 out of 5 across all mattresses! Some of our best-rated mattresses include the Zaria 34cm Thick Plush Euro Top Pocket Spring Mattress - Double and Zaria 34cm Thick Plush Euro Top Pocket Spring Mattress - Queen, which have become customer favourites.

Customers have shared incredible feedback, including:

• “Customer service could not be faulted! My item arrived on time, and I was kept informed the whole way through.”
• “I absolutely recommend Factory Buys to everyone!”
• ''Fast delivery, fantastic quality, and phenomenal customer service.”

A Huge Shoutout to Our Customer Service Team

As the owner of Factory Buys, I want to take this opportunity to give a big shoutout to our incredible customer service team. Their dedication, professionalism, and unwavering support for our customers—before, during, and after the sale—play a huge role in the success of our business.

They work tirelessly to ensure that every customer has a smooth and stress-free shopping experience, whether it’s answering questions, providing guidance on products, or resolving any concerns. Their contribution is a key reason we’ve been able to achieve this fantastic Trustpilot rating.

I am incredibly grateful for their hard work and commitment.

Thank You to Our Valuable Customers!

Reaching 5,000 reviews is a testament to the trust and loyalty our customers have placed in us. We are beyond grateful for every single review—whether it’s praise or constructive feedback, it all helps us grow and serve you better.

With a 4.5-star rating overall and 4.6 stars in mattresses, our customers have spoken: Factory Buys is a trusted name in furniture shopping across Australia. This milestone wouldn’t be possible without you, and we can’t wait to continue bringing you great products at unbeatable prices.

Thank you, to the Factory Buys community! 

Please check out more of our reviews here.

Here’s to the next 5,000 reviews!